A downside to work flexibility?

Researchers measured the extent of schedule control and its impact on work-family processes using data from a national survey of more than 1,200 American workers. Sociology professor Scott Schieman (U of T) and PhD student Marisa Young (U of T) asked study participants: “Who usually decides when you start and finish work each day at your main job? Is it someone else, or can you decide within certain limits, or are you entirely free to decide when you start and finish work?”

Schieman says, “Most people probably would identify schedule control as a good thing—an indicator of flexibility that helps them balance their work and home lives. We wondered about the potential stress of schedule control for the work-family interface. What happens if schedule control blurs the boundaries between these key social roles?”

The authors describe two core findings about the downsides of schedule control:

• People with more schedule control are more likely to work at home and engage in work–family multitasking activities; that is, they try to work on job- and home-related tasks at the same time while they are at home.
• In turn, people who report more work-family role blurring also tend to report higher levels of work-family conflict—a major source of stress.

The authors measured work-family conflict by asking people questions like: ‘How often have you not had enough time for your family or other important people in your life because of your job?’ ‘How often have you not had the energy to do things with your family or other important people in your life because of your job?’ and ‘How often has your job kept you from concentrating on important things in your family and personal life?’ According to Schieman, discovering the conditions that predict work-family conflict is critical because “a substantial body of social scientific evidence demonstrates its link to poorer physical and mental health outcomes.”

Schieman adds, however, that their findings revealed some benefits of schedule control to counteract the downsides: “People who had partial or full schedule control were able to engage in work-family multitasking activities with fewer negative consequences in terms of conflict between their work and family roles. Overall, our findings contribute to an ongoing—and complicated—debate about the costs and benefits of different forms of flexibility for workers.”